Shipping & Payment Policy

1. Cash on Delivery (COD) Orders

To confirm a Cash on Delivery (COD) order, customers must pay ₹100 in advance. This advance is adjusted against the total order amount; it is not an additional fee.

The remaining balance is payable to the delivery person when the order arrives.

2. Prepaid Orders

For prepaid orders, customers pay the full order amount online at checkout. No COD confirmation advance is required.

3. Shipping Charges

Shipping is free on all orders, including both COD and prepaid orders. There is no minimum order value to qualify for free shipping, and no extra shipping or delivery charge is added based on the order amount.

4. Order Processing & Delivery

Orders are processed after the required payment or order confirmation is completed. Processing and delivery times may vary based on product availability, destination PIN code, courier serviceability, holidays, and other logistical conditions.

5. Order Tracking & Delivery Support

Where tracking is available, customers can use the tracking details supplied by Holy Rudraksha or the courier partner. If an order is delayed, marked delivered but not received, or arrives damaged, please contact customer support promptly with your order details.

6. Contact Holy Rudraksha

Address: 46, Rajeev Colony, Kaithal Road, Karnal, Haryana – 132001

Website: holyrudraksha.com

For questions about COD confirmation, shipping, or delivery, please use the contact details published on our website.